Shipping policy
Delivery & Store Pickup FAQ
Where do you deliver?
We ship to ALL parts of Canada
Do you offer same-day delivery?
Yes! We offer same-day delivery in Kitchener, Waterloo, Cambridge, and Guelph, subject to order volume and delivery availability. Please note that orders placed after our store hours which is 7pm may not quality for same-day delivery.
- Kitchener & Waterloo: No minimum order required.
- Cambridge & Guelph: A minimum order of $35 is required to qualify for free delivery.
Delivery areas, minimum order requirements, and delivery policies are subject to change without notice.
Will I receive a delivery notification?
Yes. Once your order is on the way, you may receive an update from our team.
Please make sure your phone number and delivery information are correct when placing your order. We start deliveries at 7pm. However, there could be situations where we start earlier.
What happens if I am not home?
If you will not be available to receive your order, please provide clear delivery instructions at checkout. After two delivery attempts, you will be REQUIRED to come to our store for pick up.
For perishable or frozen products, we recommend being available to receive your order so products can be stored properly as soon as possible.
Do you deliver frozen and fresh products?
Yes! We deliver frozen, fresh, and grocery products to nearby cities within our delivery area.
For food safety and product quality, frozen and temperature-sensitive items are only available for delivery to nearby cities. We do not ship frozen or temperature-sensitive products to distant cities where extended transit times could affect the condition of the products.
Delivery availability for these items may vary depending on your location.
Can I change my delivery address after placing my order?
Please contact us as soon as possible if you need to change your delivery address.
Once an order has been dispatched, we may not be able to change the delivery address.
What if my order arrives damaged or something is missing?
Please contact us as soon as possible after receiving your order.
For damaged, missing, or incorrect items, please provide your order number and photos when applicable so our team can review the issue and assist you. We DO NOT offer refunds for perishable and frozen items because of safety.
STORE PICKUP
Where can I pick up my order?
Orders can be picked up at:
Margaret African Market
450 Westheights Dr, Kitchener, ON N2N 3A2
Is store pickup free?
Yes. Store pickup is FREE.
When can I pick up my order?
Pickup is available during our regular store hours:
Monday–Saturday: 10:00 AM–7:00 PM
Sunday: Closed
Please wait until you receive confirmation that your order is ready for pickup before coming to the store.
What do I need to bring when picking up my order?
Please have your order confirmation or order number available when you arrive.
Can someone else pick up my order?
Yes. Someone else can pick up your order on your behalf. We recommend providing them with your order number and the name used for the order.
How long will you hold my pickup order?
Please pick up your order as soon as possible after receiving your pickup confirmation.
If you are unable to pick up your order, please contact us so we can make arrangements. No refunds for perishable orders held over 48 hours.
ORDER & PRODUCT QUESTIONS
Can I cancel my order?
Please contact us as soon as possible if you need to cancel an order.
Once an order has been prepared or dispatched, cancellation may no longer be possible.
Do you accept returns on fresh or perishable products?
Due to food-safety concerns, fresh and perishable products are generally non-refundable.
If you receive an item that is damaged, incorrect, or has an issue, please contact us so we can review the situation.
What happens if an item I ordered is out of stock?
If an item becomes unavailable after you place your order, our team may contact you regarding a replacement, adjustment, or refund.
How can I contact Margaret African Market?
For questions about your order, delivery, pickup, or something else, please contact our team via:
Email: Info@margaretafrica.com
Phone: +1 (226) 747-7012
We’re always happy to help.